@your WISH is an extensive tool for the hotel/condominiums to record and manage guest requests and incidents by hotel/ condominiums managers and user groups.

Requests and incidents once recorded into @your WISH, is taken over by the fully automated system for the complete cycle of task management including assignments to hotel staff, monitoring the delivery status, follow-ups, auto service escalations, SMS alerts and Email notifications to ensure timely completion. Graphical representation of task status' and enhanced statistical reporting allow the management team to monitor the service level adherence regularly and take steps for enhance services.